| FAQ |
Where is House Dress made?
All House Dress apparel is made in the heart of the garment district in New York City.
How do I take care of my House Dress garment?
We recommend dry cleaning for the longevity of the garment.
What types of payment does House Dress accept?
We accept credit cards (Visa, American Express, Master Card, and Discover). Your card will be charged only after the order is placed.
What’s your return policy?
We are happy to exchange or refund any full price, unworn, unwashed merchandise within 10 days of receipt of your on-line purchase. All items returned for an exchange or refund must be unworn and have any and all original tags or packaging. After 10 days, all sales are FINAL. No price adjustments. All sales final on sale merchandise. Thank you for respecting our return policy. We are a small business! You are responsible for any return shipping costs. House Dress is not responsible for the shipping costs of returned product. Before sending any product back for return, please email firstname.lastname@example.org to get your return approved. Returns must be tracked and insured for the amount of the purchase.
Returns should be addressed to:
110 Seaman Ave 7A
NY NY 10034
We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.
What is your shipping policy?
All product is now on pre-order and will be shipped in early 2017 between 2/15/17 and 3/1/17. As soon as your order is ready we will update you with the exact ship date and contact you to reconfirm shipping details.
Is my information kept private?
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.